Last updated: 25 July 2026. These terms are a starting template and should be reviewed by a qualified legal advisor before the site goes live on a production domain.
These terms govern your use of the SupportBull website. Customer support services are delivered under a separate signed service agreement, and where that agreement conflicts with anything here, the service agreement takes precedence.
You may use this site for lawful purposes only. You agree not to attempt to gain unauthorised access to the site or its underlying systems, introduce malicious code, scrape content systematically, or use the site in any way that damages or impairs it for other users.
Content on this website is provided for general information. Pricing shown on our support plans page is indicative and based on standard scope; final pricing is confirmed in a written proposal. Service levels, coverage hours and ticket allowances described on this site are illustrative and become binding only when set out in a signed agreement.
Submitting an enquiry does not create a contract. A contract is formed only when you accept a written proposal from us and both parties sign a service agreement. Proposals remain valid for 30 days from issue unless stated otherwise.
Service fees are set out in your service agreement. Unless agreed otherwise, fees are billed monthly in advance with 7-day payment terms. Late payment may result in suspension of service after written notice. Minimum terms and notice periods are as stated in your agreement.
Service level commitments, including first-response and resolution targets, are defined in your service agreement. Where we fall short of an agreed service level in a given month, the remedies set out in that agreement — typically service credits applied to the following invoice — are your exclusive remedy for that failure.
To deliver services effectively we need timely access to your systems, accurate product and policy information, a named point of contact, and prompt responses to escalations. Where delays in providing these prevent us from meeting a service level, that service level is suspended for the affected period.
Each party agrees to keep the other’s confidential information secure and to use it only for the purposes of the engagement. This obligation survives termination. Specific confidentiality terms are set out in the mutual NDA signed before onboarding.
The content, branding and design of this website belong to SupportBull. Work product created for you during an engagement — macros, knowledge base articles, standard operating procedures and documentation — belongs to you and remains in your systems if the engagement ends.
Where we process personal data on your behalf while delivering services, we act as a processor and you act as controller. A data processing agreement is executed before onboarding. Our handling of data collected through this website is described in our Privacy Policy.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings or indirect or consequential loss, and our total liability arising out of an engagement is limited to the fees paid by you in the twelve months preceding the claim.
This site may link to third-party websites. We do not control those sites and are not responsible for their content, availability or privacy practices.
We may update these terms from time to time. The version published on this page at the time you use the site is the version that applies. Material changes affecting active clients are communicated directly.
These terms and any dispute arising from them are governed by the laws of the jurisdiction stated in your service agreement, and the courts of that jurisdiction have exclusive jurisdiction.
Questions about these terms can be sent to legal@supportbull.com.