Tell us about your ticket volume, your channels and the tools you run. We’ll come back within one business day with a straight answer on what we’d recommend and what it would cost.
hello@supportbull.com
+1 (555) 010-2040
Write to us at hello@supportbull.com.
Send us your monthly ticket volume, the channels you want covered and the helpdesk you run. Rough numbers are fine at this stage.
We reply within one business day with an initial view on fit, a recommended tier and an indicative monthly price. No pressure to book anything.
If it looks like a fit, we book thirty minutes to dig into your queue, your edge cases and your escalation rules. Still no cost, still no commitment.
You receive a written scope with SLA, coverage hours, headcount and price. Approve it and we start onboarding — typically live within 14 days.
Within one business day for enquiries received Monday to Friday. Enquiries sent over the weekend are answered on Monday morning. We would be poor advertisements for a support agency if we were slow to reply to our own inbox.
Yes. Discovery calls, support audits and written proposals are all free and carry no obligation. You only pay once you have approved a written scope and signed.
Monthly ticket volume, which channels you want covered, your current coverage hours and the helpdesk or CRM you use. If you can also share your average first-response time, we can benchmark against it. Estimates are fine — we will verify during the audit.
Yes. We work with companies across North America, the UK, Europe and Australia, and our coverage hours are built around your customers’ time zones rather than ours. All contracts and reporting are handled remotely.
Happy to. We are used to security reviews, and we will sign your NDA before any detailed discussion of your systems. A data processing agreement is standard on every engagement.