Flat monthly retainers priced on your ticket volume and coverage hours. No setup fees, no per-ticket surcharges, and a written SLA on every tier. Change plans at any billing cycle with no penalty.
$890 /month
$2,400 /month
Custom /
| Feature | Essential | Growth | Enterprise |
|---|---|---|---|
| Email & ticket support | Included | Included | Included |
| Live chat support | — | Included | Included |
| Social media support | — | Included | Included |
| Phone & voice support | — | Add-on | Included |
| Coverage hours | 8×5 | 12×6 | 24/7/365 |
| Monthly ticket allowance | 300 | 1,200 | Unlimited |
| Agent model | Shared | Dedicated + backup | Dedicated pod |
| First-response SLA | 4 hours | 1 hour | 15 minutes |
| Named account manager | — | Included | Included |
| Knowledge base build-out | — | Included | Included |
| Tier 2 technical escalation | — | Add-on | Included |
| Shared Slack channel | — | Included | Included |
| Reporting cadence | Monthly | Monthly + strategy call | Monthly + quarterly review |
| Custom integrations | — | — | Included |
| Minimum term | 3 months | 3 months | 6 months |
A contractual first-response and resolution target, with automatic service credits applied to your invoice if we miss it.
Signed before onboarding begins. Agents operate under least-privilege access inside your own systems, revoked the day they leave your account.
No migrations, no mandatory tooling, no licence resale. We operate inside the helpdesk and CRM you already pay for.
Product training, tone-of-voice calibration and live simulations before your first real customer ever reaches our team.
CSAT, first-response time, resolution rate and ticket-driver analysis — with recommendations, not just numbers.
Change tier at any billing cycle. Every macro, article and SOP we build stays yours if you leave, with no export fee.
We flag it with you before the invoice does. Occasional spikes — a product launch, a shipping delay, a viral post — are absorbed without penalty. If your volume consistently runs above the tier for two months, we recommend a plan change rather than quietly billing overage.
No. Discovery, scoping, agent training, macro creation and knowledge base build-out are all included in the monthly retainer. The price you sign is the price you pay from month one.
Three months on Essential and Growth, six months on Enterprise. The minimum exists because agent training is a genuine upfront investment on our side — it is not a lock-in tactic. After the initial term, all plans move to a rolling 30-day notice period.
Upgrades take effect immediately and are pro-rated. Downgrades take effect at the start of the next billing cycle so agents can be reassigned properly. Neither carries a fee.
Monthly in advance by bank transfer, card or direct debit. Invoices are issued on the first working day of the month with 7-day payment terms. Annual prepayment attracts a 10% discount on Growth and Enterprise plans.
We offer a 30-day paid pilot on the Growth plan for teams that want to test the model before committing to a term. The pilot fee is credited in full against your first invoice if you continue.
Tell us your monthly ticket volume and the channels you want covered. We’ll recommend a tier honestly — including telling you if you’re not ready to outsource yet.